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TERMS AND CONDITIONS

SHIPPING

Orders are processed and shipped on business days only, Monday through Friday, excluding holidays.

To be shipped on the same day you placed your order on the site, your order must be submitted and approved by 12:30 pm EST/9:30 am PST. All other orders will be processed the following business day.

You may only ship to one address per order. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

Orders placed on edithserei.com can only be delivered to addresses within Canada, we are unable to accept orders shipped to international destinations for the moment.

Shipping fees are not eligible towards our rewards program and/or promotions.

WE OFFER THE FOLLOWING SHIPPING OPTIONS:

Regular – SHIPTIME

You can choose to be delivered directly to your home if you know you will be there by the time of delivery, or if you have a community mailbox. If you choose this option and you are not present at the time of delivery, your package will be placed in the community mailbox. If you do not have a community mailbox, a delivery card will be left and your package will be held for pickup at your nearby post office. Edith Serei cannot be held liable for any parcels that are lost, stolen, or damaged.

•           Shipping fee: FREE with any order of $50 or more, before taxes
•           Shipping fee: 15$ for any order of less than 50$
•           Delivery time: 2-10 Business Days
       
FAST SHIPPING- EXPRESSPOST
Fast and affordable shipping service from Canada Post.
•           Shipping fee: $15
•           Delivery time: 1-3 Business Days

Please communicate with us within 7 days upon reception of your parcel if a problem occurs with your order.         

To talk with a customer service member call 450-937-1774, TOLL FREE: 1 800 567 6950

Monday to Friday -9:30am to 5:30 (Eastern time)
(excluding holidays)